ServiceMaster Restorations received a call from a condo owner in North Fort Myers, Florida, for water damage. The water damage was caused by the toilet supply line in the guest bathroom. It affected the bathroom, hallways, master bedroom, master bathroom and kitchen. ServiceMaster extracted the water from the condo and then started the structural drying. ServiceMaster removed and disposed of all the wet carpet padding. The technicians applied antimicrobial solution to avoid mold growth. The technicians set up dehumidifiers and air movers thru out the condo. The vanity cabinet in guest bathroom, where the water damage originated, was damaged and needed to be removed. The water from the broken toilet supply line affected the entire condo below. There was water damage to the ceiling, all the cabinets were wet and swollen from the water, and all the carpets were wet. ServiceMaster extracted all the water, pulled up the carpet, removed and disposed of all the wet carpet padding. The technicians applied antimicrobial solution to avoid mold growth. The technicians set up dehumidifiers and air movers to start the structural drying of the condo. All of the cabinets and shower in the guest bathroom of this condo unit need to be taken out, as they are damaged and cannot be salvaged. ServiceMaster started removing the cabinets and shower in the guest bathroom, drywall, and ceiling of this unit. ServiceMaster’s construction department will be doing the rebuild of the bathroom, replacing the drywall and ceiling and painting to get it back to where it was before the water damage occurred.
- Guy Smith
Just wanted to let you know that our service person, Ernie Torres did a wonderful job. He was professional, polite, knowledgeable and very neat. It was a pleasure working with him. You should be pleased to have him as a representative for your company.Mary Jane Kearney
I thought our meeting with Jonathan, Kim, Diane and you regarding our project was very productive and I believe that the resulting meeting of minds suggests that repair and remodeling should proceed successfully.
On a related subject, I want to recognize the extraordinary efforts of staff members Tony and Melissa. They were very responsive and comforting during the remediation process and, in our opinion, went above and beyond the norm to make me and my wife feel confident about the outcome of the project. They represent Service Master very well.Alvin Becker
Well.. it has been 3 months since our water damage / mold was discovered, and all in all Service Master has done a great job… Special thanks to Melissa, Kim, Charlie and Michael… they were most helpful in so many ways making a horrible situation become OK again. Melissa helped me when it was a devastating blow to see what all we had lost… and she helped me off the cement when I fell; Kim who helped my friend Sue hang UMPTEEN golf pictures and talked me into many things I wasn’t sure of… she did a great job and we are happy; Charlie who promised me someone would be in our condo every day working… and he kept that promise; and Michael who did so many odd jobs and helped out with many, many things and was so pleasant to have in our home….Mary Cole