ServiceMaster Restorations received a call from a home owner in Estero, Florida, for water damage. The cause of the water damage was a pipe in the attic. ServiceMaster extracted the water from the condo and then started the structural drying. The technicians set up dehumidifiers and air movers thru out the home to assist in the drying process. Insulation was saturated and needed to be removed and will be replaced at a later time. It caused damage to the laminate flooring and it had to be removed. The vanities in both bathrooms and the cabinets in the kitchen were damaged by the water and needed to be removed. ServiceMaster removed and disposed of all the wet carpet padding and toe kicks. Some of the drywall needed to be removed for proper drying and will be replaced at a later time. The technicians applied antimicrobial solution to avoid mold growth. ServiceMaster’s construction department is currently working with the home owner to rebuild the damaged areas. They will be replacing all the drywall, baseboards, painting, etc. New vanities and cabinets will be installed in the bathrooms and kitchen. They will also be replacing the carpet padding and reinstalling the carpet. ServiceMaster’s carpet department will then clean and deodorize all the affected carpeting.
I thought our meeting with Jonathan, Kim, Diane and you regarding our project was very productive and I believe that the resulting meeting of minds suggests that repair and remodeling should proceed successfully.
On a related subject, I want to recognize the extraordinary efforts of staff members Tony and Melissa. They were very responsive and comforting during the remediation process and, in our opinion, went above and beyond the norm to make me and my wife feel confident about the outcome of the project. They represent Service Master very well.Alvin Becker
Well.. it has been 3 months since our water damage / mold was discovered, and all in all Service Master has done a great job… Special thanks to Melissa, Kim, Charlie and Michael… they were most helpful in so many ways making a horrible situation become OK again. Melissa helped me when it was a devastating blow to see what all we had lost… and she helped me off the cement when I fell; Kim who helped my friend Sue hang UMPTEEN golf pictures and talked me into many things I wasn’t sure of… she did a great job and we are happy; Charlie who promised me someone would be in our condo every day working… and he kept that promise; and Michael who did so many odd jobs and helped out with many, many things and was so pleasant to have in our home….Mary Cole
Just wanted to let you know that our service person, Ernie Torres did a wonderful job. He was professional, polite, knowledgeable and very neat. It was a pleasure working with him. You should be pleased to have him as a representative for your company.Mary Jane Kearney
- Guy Smith
Over the years, I have had the good fortune to establish and maintain a productive business relationship with Service Master by Wright and many of its staff. Their team is responsive, knowledgeable and quick to address customer concerns. The quality of their workmanship is a rarity in this industry. In short, I’m grateful for the opportunity to work with Service Master by Wright, for whom I have a great deal of respect and can feel confident sending my clients too.Chris Lovell
Certified NACHI Inspector | Allied Home Inspections Pro, LLC