ServiceMaster Restorations was called to five condo units in Fort Myers, which had water damage due to a sprinkler system pipe bursting in one of the condo units. The rooms affected in the condo where the pipe burst were foyer, living room, two bedrooms, den, kitchen, two bathrooms, laundry room, two closets and hallway. The other four condo units had some or all of the same rooms affected. Some of the other four condo units were affected worse than others. ServiceMaster dispatched a crew right away and extracted the water from the affected five condo units. There was no power to the five condo units and ServiceMaster set up their own gas powered generator in order to run the equipment needed to dry out the five units. In order to dry out the five affected condo units, ServiceMaster set up dehumidifiers and air movers in each of the affected condos. The flooring in the five condo units was both tile and carpet. The carpet padding was removed and disposed of, one the units were dry, the carpet padding would be replaced and the carpet reattached. ServiceMaster removed some of the baseboard to help with the drying of the drywall and to make sure that mold did not grow behind the baseboards. Once the units were finished drying out, the baseboards would then be reattached.
I thought our meeting with Jonathan, Kim, Diane and you regarding our project was very productive and I believe that the resulting meeting of minds suggests that repair and remodeling should proceed successfully.
On a related subject, I want to recognize the extraordinary efforts of staff members Tony and Melissa. They were very responsive and comforting during the remediation process and, in our opinion, went above and beyond the norm to make me and my wife feel confident about the outcome of the project. They represent Service Master very well.Alvin Becker
- Jim & Gene
Well.. it has been 3 months since our water damage / mold was discovered, and all in all Service Master has done a great job… Special thanks to Melissa, Kim, Charlie and Michael… they were most helpful in so many ways making a horrible situation become OK again. Melissa helped me when it was a devastating blow to see what all we had lost… and she helped me off the cement when I fell; Kim who helped my friend Sue hang UMPTEEN golf pictures and talked me into many things I wasn’t sure of… she did a great job and we are happy; Charlie who promised me someone would be in our condo every day working… and he kept that promise; and Michael who did so many odd jobs and helped out with many, many things and was so pleasant to have in our home….Mary Cole
- Guy Smith
- William Reeves