ServiceMaster Restorations was called to a condo in Fort Myers, Florida after hours that had a water damage that was caused by a pipe to the kitchen sink. The water damage affected the kitchen, living room, foyer and garage. ServiceMaster went in and extracted the water and started the drying out process. ServiceMaster set up dehumidifiers and air movers throughout the condo. ServiceMaster’s removed all of the baseboards to help with the drying of the drywall and to make sure that mold would not grow behind the baseboards. The laminate flooring was damaged by the water and had to be removed, as did baseboards and drywall. ServiceMaster then applied an anti- microbial agent to prevent mold growth. ServiceMaster is still working on the remediation of the water damage with the condo owner. After ServiceMaster is done with the water damage, ServiceMaster’s construction department will then begin to work with the condo owner to rebuild the condo back to its original state before the damage, which would include some of the following rehanging the drywall, painting the walls, and laying new laminate flooring.
Well.. it has been 3 months since our water damage / mold was discovered, and all in all Service Master has done a great job… Special thanks to Melissa, Kim, Charlie and Michael… they were most helpful in so many ways making a horrible situation become OK again. Melissa helped me when it was a devastating blow to see what all we had lost… and she helped me off the cement when I fell; Kim who helped my friend Sue hang UMPTEEN golf pictures and talked me into many things I wasn’t sure of… she did a great job and we are happy; Charlie who promised me someone would be in our condo every day working… and he kept that promise; and Michael who did so many odd jobs and helped out with many, many things and was so pleasant to have in our home….Mary Cole
Service Master by Wright completely saved my home. Not only were they there within an hour of my call, they eased my worry and explained the process completely. I felt so much better and their quality of work was amazing. Thank you so much for the hard work and fast solution.Tawn Peterson
I am writing to tell you about the exceptional service that I received from you employee Gary Burgo, I am a renter at 2930 Esmeralda Dr. in Sarasota. For 4 months that we have dealt with a very challenging mold removal / remediation situation that had us at the end of our rope. Gary was the 10th person sent to assess the situation and as you can imagine that is 9 too many. By the time he got involved we were disgusted and aggravated with the entire process.
From the moment Gary was involved, he communicated with me daily to let me know the timeline of the project and next steps. Gary got more than 2 days than had been accomplished in months. His open communication and professionalism saved the day. Gary even called the day after the project was complete to ask that I let him know if everything was “OK”.
Gary was exceptional representative of your company. I sincerely hope this feedback makes it back to him.
Enjoy your day!
Robyn Faucy, M.S.M.
Neuro Challenge Foundation for Patkinson’s
722 Apex Road, Unit A
Sarasota, FL 34240Robyn Faucy