Name: Gina Serrano
Item: ServiceMaster by Wright
Rating: 5

Gina Serrano

ServiceMaster by Wright

July 20, 2018

Gina Serrano

Wonderful company with an excellent staff that really knows what they are doing! Sarah was really helpful in getting our carpet cleaning and home repairs scheduled and completed! Eddie got out all of my difficult spots on the carpets and upholstery. They are a "one stop shop" and I wouldn't trust any other company besides Service Master for all of my home repairs and carpet needs.

ServiceMaster by Wright

2018-07-20T14:22:12+00:00

https://www.servicemasterrestorations.com/testimonials/gina-serrano/

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Last month we had a kitchen fire. ServiceMaster responded in less than 30 minutes and all the technicians were wonderful. I felt really stupid for leaving a towel on the stove and it was surprising just how fast it all happened. The crew started the clean up within minutes of pulling their trucks in the driveway. Luckily it there wasn't any structural damage just smoke. It didn't take as long as you would think to rid my home of that awful smell and clean everything. Thank you ServiceMaster, I will recommend you to all my friends.

January 8, 2013

I thought I was going to have to replace some of the tiles in my home because they looked so worn down. I had ServiceMaster come out and clean my tile and grout in a last ditch effort. My tile and grout looks brand new! I could not be happier! Thank you so much ServiceMaster!!!! I will be calling you in 6 months to do the maintance that you suggested to keep it looking great!!!a

March 6, 2013

Servicemaster has done a great job over the years cleaning my carpets, and there staff are very professional and would recommend everyone to use them.

December 30, 2013

I found mold in my home after being away for a few months. ServiceMaster by Wright did a wonderful job of remediation for the mold removal. I would certainly call them again.

October 17, 2014

I had a leak from my toilet which caused water damage, mold was also discovered. I called ServiceMaster by Wriight. I was pleased with their professional service and knowledgeable staff I would definitely recommend this company.

November 26, 2014

ServiceMaster Bradenton came out to my mothers home for a water heater flood. It was a very early in the morning. They answered our call and was out to your home in Bradenton FL in under 40 minutes. They cleaned up all the water and dried out the carpets and wood floors. I would highly recommend them.

February 13, 2015

When I say they did a great job on carpet cleaning. My house and furniture looks great and smell great. The provide carpet cleaning for my condo in fort myers when I returned from Atlanta. Before they cleaned my carpet furniture was moved and place back on protective pads. Thanks again for a job well done.

March 6, 2015

They did such a great job on my condo...I discovered mold in my condo when returned for vacation. They came out the same day and got it all cleaned up.

November 30, 2015

I have had ongoing relations with members of the Service Master by Wright team for some time now and believe their dedication to readily diagnosing a situation, dispatching pinpointed remedies, educating customers and expediting the insurance claim process is matched by no other. Certainly their focus is quality rather than quantity. Highly recommended for all your water trauma, mold cleanup or restoration needs! Great job!

January 5, 2016

Just wanted to let you know that our service person, Ernie Torres did a wonderful job. He was professional, polite, knowledgeable and very neat. It was a pleasure working with him. You should be pleased to have him as a representative for your company.

January 15, 2016

February 20, 2016

Over the years, I have had the good fortune to establish and maintain a productive business relationship with Service Master by Wright and many of its staff. Their team is responsive, knowledgeable and quick to address customer concerns. The quality of their workmanship is a rarity in this industry. In short, I’m grateful for the opportunity to work with Service Master by Wright, for whom I have a great deal of respect and can feel confident sending my clients too.

April 1, 2016

April 30, 2016

May 17, 2016

May 21, 2016

Effective, reliable and always dedicated to serve the community! There seems to be no problem that they cannot solve. They even do construction rebuilds! Everything you need under one "roof". WOW! TOTALLY AWESOME GROUP

June 12, 2016

July 8, 2016

The team at ServiceMaster by Wright are amazing! My ceiling in my kitchen fell in due to a storm and a roof leak! Luckily they were very fast to respond and get everything resolved for me. Even worked with my insurance company. Everything is actually bette than it was before! I highly recommend them.

September 23, 2016

Well.. it has been 3 months since our water damage / mold was discovered, and all in all Service Master has done a great job... Special thanks to Melissa, Kim, Charlie and Michael... they were most helpful in so many ways making a horrible situation become OK again. Melissa helped me when it was a devastating blow to see what all we had lost... and she helped me off the cement when I fell; Kim who helped my friend Sue hang UMPTEEN golf pictures and talked me into many things I wasn't sure of... she did a great job and we are happy; Charlie who promised me someone would be in our condo every day working... and he kept that promise; and Michael who did so many odd jobs and helped out with many, many things and was so pleasant to have in our home....

December 27, 2016

Excellent Service -Professional and quick. Thank you ServiceMaster!

January 31, 2017

Bob Wright has been a friend and business associate of mine for over 13 years. Even though he owns licenses in my area I still highly recommend his companies services. He is a drying Godzilla!!!

February 5, 2017

I had a water spill from my washing machine in my home. It was such a scary experience at first. I called Service Master and they got to my house so fast. They cleaned up the whole mess and were so friendly and knowledgeable! Thank you Service Master!!!

February 13, 2017

I had suspicion of mold and contacted Service Master by Wright. They came in and discovered mold, gave an estimate and did a great job cleaning. They even had it retested after to ensure it was gone. No more mold issues! Thank you! Would refer to anyone concerned about mold. Very professional!

February 13, 2017

Service Master by Wright completely saved my home. Not only were they there within an hour of my call, they eased my worry and explained the process completely. I felt so much better and their quality of work was amazing. Thank you so much for the hard work and fast solution.

February 13, 2017

I spilled wine on my couch, guys came right out and got the stain out. Great service and my couch looks brand new again. Thanks guys

February 13, 2017

I used ServiceMaster for a flood in my home. They were efficient and professional as well as reasonable rates!

February 14, 2017

I had mold restoration done..Wow! what a great experience with servicemasters..would recommend to anyone!

April 17, 2017

Everyone who worked on my home from ServiceMaster was knowledgeable, polite, efficient and friendly. I don't remember all the names as there were many of them. They were all good at what they did. Kim was always available to coordinate everything and keep things running smoothly. We are very happy with the work that was done. This happened at a very stressful time in my life but the people at ServiceMaster made it bearable.

Thank You.

May 12, 2017

I thought our meeting with Jonathan, Kim, Diane and you regarding our project was very productive and I believe that the resulting meeting of minds suggests that repair and remodeling should proceed successfully.

On a related subject, I want to recognize the extraordinary efforts of staff members Tony and Melissa. They were very responsive and comforting during the remediation process and, in our opinion, went above and beyond the norm to make me and my wife feel confident about the outcome of the project. They represent Service Master very well.

May 29, 2017

Hi Jim,

I am writing to tell you about the exceptional service that I received from you employee Gary Burgo, I am a renter at 2930 Esmeralda Dr. in Sarasota. For 4 months that we have dealt with a very challenging mold removal / remediation situation that had us at the end of our rope. Gary was the 10th person sent to assess the situation and as you can imagine that is 9 too many. By the time he got involved we were disgusted and aggravated with the entire process.

From the moment Gary was involved, he communicated with me daily to let me know the timeline of the project and next steps. Gary got more than 2 days than had been accomplished in months. His open communication and professionalism saved the day. Gary even called the day after the project was complete to ask that I let him know if everything was "OK".

Gary was exceptional representative of your company. I sincerely hope this feedback makes it back to him.

Enjoy your day!

Robyn Faucy, M.S.M.

Executive Directory

Neuro Challenge Foundation for Patkinson's

722 Apex Road, Unit A

Sarasota, FL 34240

July 27, 2017

Dear Jerry and Kim,

Diane and I would like to offer our thanks in the assistance you, Jorge, and Katrina extended to us as we work thru water damage claim at our home.

The work done by the entire team was professional, thorough, and fully met or exceeded our expectations. We would highly recommend ServiceMaster by Wright should anyone face the daunting task we did in getting our home back into better-than-it-was-shape.

Thanks again and please pass this letter along as appropriate.

Respectfully,

Diane and Richard Welch

August 10, 2017

Hard working company with great integrity.

August 22, 2017

Thank you so much for coming out so quickly to help with my water heater mess. Very professional service and friendly staff. You guys are the best.

September 13, 2017

Great experience. Very personable staff!

October 28, 2017

They were prompt, professional, and delivered.

December 20, 2017

Awesome work!

April 14, 2018

Super people. Great work by very friendly employees.

June 12, 2018

I had Service Master take care of mold, and then some wall repair at my home, and they did an amazing job!!! Plus, everyone from the office staff to the workers in the home were knowledgeable, polite, and the work was done so quickly. I highly recommend this company!

July 4, 2018

Highly recommend, had a leak from the washer the guys came out right away cleaned up.

July 12, 2018

Thank you for doing such a great job!

July 18, 2018

Wonderful company with an excellent staff that really knows what they are doing! Sarah was really helpful in getting our carpet cleaning and home repairs scheduled and completed! Eddie got out all of my difficult spots on the carpets and upholstery. They are a "one stop shop" and I wouldn't trust any other company besides Service Master for all of my home repairs and carpet needs.

July 20, 2018

Customer service was great. The crew they sent out responded right away. Got the job done in a timely manner. Highly recommend.

July 23, 2018

I've worked with this company over the past year, good staff and quick service. Would recommend

July 24, 2018

Great workers. Come on time and stay until the job is done.

August 1, 2018

Good Morning Jim,

Thank you for your quick response to our problem yesterday.
Having worked with just about every disaster service in town, I wanted to pass along to you that your team went above and beyond with the courteous, professional and speedy service.
I look forward to working with you and Servicemaster in the future.

When I spoke to them yesterday, I advised each owner would be responsible for dry out.
I am contacting you to correct that statement.
Park Shore Tower will assume all responsibility for the extraction and dryout services.
I have emailed my insurance agent to begin the process.

I provided a detailed list of the Owners names, and all contact information to your head tech.
That way you can contact Owners directly for any repairs.

I am here at the building awaiting todays inspection. I do not know who was coming to check, but if you would be so kind as to provide him with my guard house phone number: 239-649-5015,
the guard will contact me when they arrive.

Again, Thank you.

August 21, 2018

I liked that you worked around my schedule the most. The fact that you have options is also great. Sometimes I need help and I sincerely appreciate their assistance on all levels.

September 9, 2018

We had an emergency leak at the new office and they dispatched the crew on a Sunday afternoon right away. Very profesional and friendly people. I recommend this company 100%.

September 11, 2018

I want to thank ServiceMaster for their prompt response to our emergency situation on Saturday

January 29, 2019

Excellent service. Fast, thorough and professional. Their employee are very polite and respectful. I highly recommend Service Master.

May 1, 2019

Great company to work with! The staff are extremely conscientious and SUPER responsive! I had a water leak and they responded VERY QUICKLY. My mom was distracted and forgot to turn off the utility room sink - there was water through 3 entire rooms, including carpet! We didn't have a clue how to deal with this mess, besides the fact it was 10 pm at night. Service Master responded within the hour and prevented a bad situation from becoming worse. Thank you!!

June 21, 2019

We love how this company uses a more natural solution to clean. Also our technician Eddie was very professional and thorough. Thanks for cleaning our place!

July 30, 2019

I’ve recently used ServiceMaster by Wright for a property in Ft. Myers and could not be more pleased. ServiceMaster by Wright did a great job of deep cleaning our tile floors and a few other items. I’ve used ServiceMaster (a public company) in Illinois for some work on my home there and recalled how responsive and thorough they were. When I looked up ServiceMaster in Ft. Myers, ServiceMaster by Wright came up. Turns out they are a franchise of ServiceMaster. In certain cases, I prefer to work with large companies (or franchises of large companies) because I know that they have a better knowledge base, training, support, a more consistent product and an escalation chain should I need it. Seeing the great reviews for ServiceMaster by Wright also gave me the comfort I was looking for and the confidence to move forward with them. Shane Wright, the owner’s son, was my primary contact. Shane was genuinely interested in finding the right solution at a reasonable cost and he and did just that. Thank you, Shane, and thank you ServiceMaster by Wright!

August 1, 2019

I hope there should be more stars to give them then i will definitely give him 10 out of 10 for the best water damage services in Naples. Thank you.

August 7, 2019

We are tremendously happy with the work done for us by every member of ServiceMaster by Wright Fort Myers in our time of need/mold crisis. From the team leaders who came to evaluate and price our job to each member of the teams who tore out the bad walls and insulation, cleaned, rebuilt/restored, and repainted, everyone was timely, professional, kind, positive, considerate, and respectful of our space and our needs as a family who had to stay in the home during the entire process. We wholeheartedly recommend ServiceMaster by Wright Fort Myers with 100% confidence.

October 30, 2019

On November 11 we opened the door to our mobile home and found a water disaster. The toilet water supply line was trickling and probably had been for about a week. About 350 sq. feet of floor had turned to mush due to the particle board sub floor. This job was way too big for my handyman husband to handle himself, so I called ServiceMaster. Christian came to assess the damage within a few hours of my call. He was extremely professional, and later that day we had a very detailed estimate for removal of flooring and cabinetry, drying, etc. With such a detailed list of jobs, each with a price attached, I felt confident we would be treated fairly. The crew, Helen and Adriano, arrived the next morning and they knew exactly what to do. Helen went above and beyond to meet our needs. After several days of fans and dehumidifiers running the restoration team arrived. Jerry and Andrew repaired and replaced the damaged flooring in two days. They worked nonstop and appeared to use the least amount of materials necessary. We had a constricted time frame, and everyone worked hard to complete this job before we had to leave. I was thrilled at the work ethic of both crews and am very grateful to ServiceMaster by Wright for helping us in our time of need. Thank you

November 11, 2019

I couldn't be more impressed with a group of workers if I had vetted and hired them myself.
Top-notch crew. Polite. Patient. Knowledgeable. And, they left my place cleaner than it was before they got here.
I can't say enough good about the entire group!!

Karen
The Beachmoor Condominium Association, Inc.

October 5, 2020

Impressive services. We were in a panic after seeing our commercial shop submerged in water after a flood attack. They went the extra mile to follow the best possible procedures to cover all damaged areas to restore our place. They are really good at their services.

October 7, 2020

The team did an excellent job. They cleaned our apartment destroyed due to water damage. They helped us make it livable again. Highly recommended.

October 7, 2020

Few days ago, we were all amazed to see our room pooling with water due to a busted pipe. We reached out to Service Master by Wright with our problem and they acted upon it immediately to retain our apartment back to the former condition. I would suggest their services to everyone caught under similar situation.

October 7, 2020

Great communication and good service. Highly recommend.

October 27, 2020

Jim,

Just letting you know Shane has been doing an incredible job and great to work with. He has really given the extra care to us in this unfortunate situation.

He also did a fantastic job calming down a frazzled and frustrated homeowner. He put her mind at ease that everything was under control.

Shane’s level of service gives me all the reason in the world to continue working with ServiceMaster by Wright!

November 24, 2020

ServiceMaster by Wright did an excellent job with the clean up from the leak of a faulty refrigerator water line. They were easy to work with, and our condo was fully restored. We would highly recommend this company to our neighbors.

February 5, 2021

March 18, 2021

March 24, 2021

March 25, 2021

Very informative and very helpful. Excellent communication.

April 7, 2021

Thank you so much Bob Wright and team for the complete water damage restoration service rendered in my House in Naples. Thank you also for helping me to process my insurance claimed.

April 7, 2021

April 7, 2021

i was kept informed and updated on the status of the restoration services.

April 7, 2021

they did an excellent job. they were very clear in their explanations.

April 7, 2021

excellent customer service. quick, careful, and professional service. their workers are courteous and obedient. service master comes highly recommended from me.

April 7, 2021

April 30, 2021

The response time was very quick and staff members were courteous and respectful.

May 5, 2021

your staff was prompt, attentive, thorough and very professional.

May 5, 2021

May 5, 2021

Came very promptly and solved the problem efficiently.great service!

June 3, 2021

Prompt courteous and knowledgeable staff.

June 3, 2021

Everyone was punctual, friendly, and took care of everything as quickly as possible with a professional manner. Couldn't have asked for better.

June 3, 2021

Their quick response, courtesy, and kept me informed on what's going on. Let me know exactly what they were going to do.

June 3, 2021

their quick response, courtesy, and kept me informed on what was going on. let me know exactly what they were going to do.

June 3, 2021

everything was done and taken care of as the tech mentioned when he first arrived

June 3, 2021

you did a good job of overcommunicating about when you would be coming to the house. everyone was professional and courteous.

June 3, 2021

your quick response and knowledgeable, trustworthy employees.

June 3, 2021

Fast and effective service, very friendly personnel

June 3, 2021

Very professional and went beyond their call of duty!

June 3, 2021

You did a good job of overcommunicating about when you would be coming to the house. Everyone was professional and courteous.

June 3, 2021

Their quick response, courtesy, and kept me informed on what was going on. Let me know exactly what they were going to do.

June 3, 2021

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