ServiceMaster Restorations received a call from a condo owner in Fort Myers, Florida, for water damage. The cause of the water damage was a sink overflow in the kitchen, which affected the kitchen, hallway and livingroom. ServiceMaster extracted the water from the condo and then started the structural drying. The technicians set up dehumidifiers and air movers thru out the condo to assist in the drying process. Insulation was saturated and needed to be removed and will be replaced at a later time. The the cabinets in the kitchen were damaged by the water and needed to be removed. ServiceMaster removed and disposed of the damaged and the toe kicks and carpeting. Some of the drywall needed to be removed for proper drying and will be replaced at a later time. The technicians applied antimicrobial solution to avoid mold growth. ServiceMaster’s construction department is currently working with the home owner to rebuild the damaged areas. They will be replacing all the drywall, baseboards, painting, etc. New cabinets will be installed in the kitchen. They will also be replacing the toe kicks and carpeting.
Dear Jerry and Kim,
Diane and I would like to offer our thanks in the assistance you, Jorge, and Katrina extended to us as we work thru water damage claim at our home.
The work done by the entire team was professional, thorough, and fully met or exceeded our expectations. We would highly recommend ServiceMaster by Wright should anyone face the daunting task we did in getting our home back into better-than-it-was-shape.
Thanks again and please pass this letter along as appropriate.
Diane and Richard WelchDiane and Richard Welch
- William Reeves
I am writing to tell you about the exceptional service that I received from you employee Gary Burgo, I am a renter at 2930 Esmeralda Dr. in Sarasota. For 4 months that we have dealt with a very challenging mold removal / remediation situation that had us at the end of our rope. Gary was the 10th person sent to assess the situation and as you can imagine that is 9 too many. By the time he got involved we were disgusted and aggravated with the entire process.
From the moment Gary was involved, he communicated with me daily to let me know the timeline of the project and next steps. Gary got more than 2 days than had been accomplished in months. His open communication and professionalism saved the day. Gary even called the day after the project was complete to ask that I let him know if everything was “OK”.
Gary was exceptional representative of your company. I sincerely hope this feedback makes it back to him.
Enjoy your day!
Robyn Faucy, M.S.M.
Neuro Challenge Foundation for Patkinson’s
722 Apex Road, Unit A
Sarasota, FL 34240Robyn Faucy
I had suspicion of mold and contacted Service Master by Wright. They came in and discovered mold, gave an estimate and did a great job cleaning. They even had it retested after to ensure it was gone. No more mold issues! Thank you! Would refer to anyone concerned about mold. Very professional!Donna Perillo
- Lee County Homeless Coalition