ServiceMaster Restorations received a call from a home owner in Fort Myers, Florida, for water damage problem. Roofers were working on an addition to a house when it started to rain, causing the rain water to come into the house and resulted to water damage. It affected the bedroom, two bathrooms, office, kitchen, utility room, two hallways and attic. ServiceMaster extracted the water from the home, removed the insulation from the attic and then started the structural drying. ServiceMaster removed and disposed all the wet carpet padding and toe kicks. Some of the drywall needed to be removed for proper drying and will be replaced. The vanities in the bathrooms and cabinets in the kitchen were damaged and removed. The technicians applied antimicrobial solution to avoid mold growth. Then, they set up dehumidifiers and air movers thru out the home to assist in the drying process. ServiceMaster’s construction department was working with the home owner to rebuild the damaged areas. They were replacing all the drywall, baseboards, painting and all the insulation that had to be removed in the attic. New vanities were installed in the bathrooms and new cabinets in the kitchen. Also, they will be replacing the carpet padding and re-installation. ServiceMaster’s carpet department will then clean and deodorize all the affected floor carpets.
Well.. it has been 3 months since our water damage / mold was discovered, and all in all Service Master has done a great job… Special thanks to Melissa, Kim, Charlie and Michael… they were most helpful in so many ways making a horrible situation become OK again. Melissa helped me when it was a devastating blow to see what all we had lost… and she helped me off the cement when I fell; Kim who helped my friend Sue hang UMPTEEN golf pictures and talked me into many things I wasn’t sure of… she did a great job and we are happy; Charlie who promised me someone would be in our condo every day working… and he kept that promise; and Michael who did so many odd jobs and helped out with many, many things and was so pleasant to have in our home….Mary Cole
Thank you so much for coming out so quickly to help with my water heater mess. Very professional service and friendly staff. You guys are the best.Justing Bjork
- Lee County Homeless Coalition
Dear Jerry and Kim,
Diane and I would like to offer our thanks in the assistance you, Jorge, and Katrina extended to us as we work thru water damage claim at our home.
The work done by the entire team was professional, thorough, and fully met or exceeded our expectations. We would highly recommend ServiceMaster by Wright should anyone face the daunting task we did in getting our home back into better-than-it-was-shape.
Thanks again and please pass this letter along as appropriate.
Diane and Richard WelchDiane and Richard Welch