ServiceMaster Restorations was called to a home in Fort Myers, which had water damage due to a plumbing leak from an unknown source underneath the slab. A subcontractor had hooked up to a wrong line and flooded the home. The rooms affected in the home were the bedroom, closet, den and dining room. ServiceMaster dispatched a crew right away and extracted the water from the affected rooms. In order to dry out the affected home, ServiceMaster set up dehumidifiers and air movers. Some drywall and baseboards had to be removed to help with the drying process. The laminate floor in the den was wet, the homeowner was advised that it should be removed, but did not want to remove it. The surface of the flooring dried but the underlayment and concrete were still wet. The homeowner signed a stop work order since they did not want to remove the flooring as they were advised by ServiceMaster. The technicians applied antimicrobial solution to avoid mold growth. ServiceMaster’s reconstruction department went in was able to restore the home back into the condition it was in before the water damage occurred.
Everyone who worked on my home from ServiceMaster was knowledgeable, polite, efficient and friendly. I don’t remember all the names as there were many of them. They were all good at what they did. Kim was always available to coordinate everything and keep things running smoothly. We are very happy with the work that was done. This happened at a very stressful time in my life but the people at ServiceMaster made it bearable.
Thank You.Dean & Marjorie Ellsworth Trust
- Guy Smith
- Lee County Homeless Coalition
- Diane and Richard Welch
I thought our meeting with Jonathan, Kim, Diane and you regarding our project was very productive and I believe that the resulting meeting of minds suggests that repair and remodeling should proceed successfully.
On a related subject, I want to recognize the extraordinary efforts of staff members Tony and Melissa. They were very responsive and comforting during the remediation process and, in our opinion, went above and beyond the norm to make me and my wife feel confident about the outcome of the project. They represent Service Master very well.Alvin Becker