ServiceMaster Restorations received a called to a home in Cape Coral, FL that had mold growing on the ceiling of the garage, in the vehicle that was parked in the garage, the walls and contents in the garage. The homeowner was unsure of when the problem occurred as they live out of state and flew in to find the mold growth in their garage. The source of the mold is believed to be from an air conditioning unit that leaked into the garage. ServiceMaster extracted the water from the garage. The water technicians then started the structural drying. Once the structure was dry, ServiceMaster’s mold remediation technicians tore out all of the affected drywall, removed and properly disposed of all the contents that were affected by the mold. After the removal, the next step was remediation. Mold remediation includes sanding 1/32” of wood to remove the mold spore. After this is complete, a growth inhibitor is then painted on the affected areas. The whole garage was then cleaned with a hepa vacuum and wiped down with an antimicrobial solution. An air quality test was than performed on the garage to make sure that it was free of all mold spores. The garage passed the air quality test the first time and ServiceMaster started the reconstruction of the garage, which includes hanging drywall, painting, etc. to get the garage back to where it was before the mold damage. The vehicle that was parked in the garage had mold growth and was sent to a dealership for remediation. ServiceMaster helped the dealership in the mold remediation of the vehicle.
I am writing to tell you about the exceptional service that I received from you employee Gary Burgo, I am a renter at 2930 Esmeralda Dr. in Sarasota. For 4 months that we have dealt with a very challenging mold removal / remediation situation that had us at the end of our rope. Gary was the 10th person sent to assess the situation and as you can imagine that is 9 too many. By the time he got involved we were disgusted and aggravated with the entire process.
From the moment Gary was involved, he communicated with me daily to let me know the timeline of the project and next steps. Gary got more than 2 days than had been accomplished in months. His open communication and professionalism saved the day. Gary even called the day after the project was complete to ask that I let him know if everything was “OK”.
Gary was exceptional representative of your company. I sincerely hope this feedback makes it back to him.
Enjoy your day!
Robyn Faucy, M.S.M.
Neuro Challenge Foundation for Patkinson’s
722 Apex Road, Unit A
Sarasota, FL 34240Robyn Faucy
Thank you so much for coming out so quickly to help with my water heater mess. Very professional service and friendly staff. You guys are the best.Justing Bjork
Service Master by Wright completely saved my home. Not only were they there within an hour of my call, they eased my worry and explained the process completely. I felt so much better and their quality of work was amazing. Thank you so much for the hard work and fast solution.Tawn Peterson
- Guy Smith
- Jim & Gene